Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

The Flowerman, Inc. proudly offers fresh flower delivery throughout Pasadena and surrounding Los Angeles County communities. Same-day flower delivery is available for orders placed by 2:00 PM, while next-day delivery is also available. Delivery fees vary by location and are calculated at checkout.

We deliver to homes, hospitals, businesses, funeral homes, and event venues. If the recipient is unavailable, our driver may leave the flowers in a safe location or arrange a re-delivery when necessary. Please provide complete delivery information and any special instructions at checkout to help ensure a smooth delivery experience.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.